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ALARA Services during the COVID-19 period

Posted: 23/04/2020

The welfare and safety of our services users and their families and of our staff and volunteers is ALARA’s priority. This includes protecting you from coronavirus (COVID-19).

Support Worker’s when visiting your home or providing community-based support are taking all necessary measures to ensure you stay safe. This includes following advice from Australia’s Chief Medical Officer about when to use protective equipment.

Most of the time your support worker does not have to wear personal protective equipment such as masks, gloves, aprons or gowns, and protective eyewear.

Personal protective equipment must be worn by your support worker if:

A support worker (or indeed any ALARA worker) displaying symptoms of COVID-19 is not allowed to work – and must have a full medical clearance to return to work.

ALARA support workers have undertaken training in Infection Control and COVID -19 and are following the best medical advice to protect you and themselves from COVID-19. We have secured adequate stocks of Personal Protective Equipment from a range of sources so that it is available to staff as required. We have developed a risk assessment for use if a service user tests positive or is suspected of having COVID-19 to inform any changes that are required to service delivery, training and the client’s support plan where essential services need to continue.

Support Workers have a letter to carry with them as well as their tablet/paper roster to prove that they are providing an essential service while on support.

Staff have new protocols for cleaning their vehicles between supports.


All Australians are required to stay home unless it is absolutely necessary to go outside.

Australians are permitted to leave home for the essentials, such as:

To comply with these restrictions ALARA has adapted a number of service offerings to ensure clients continue to receive their support and both people’s physical needs and social-emotional well-being are addressed.



Good hygiene and taking care when interacting with other people are the best defences for you and your family against coronavirus. This includes:


You should keep up your regular personal care, domestic support and health care. This is just as important as protecting yourself from coronavirus.

Have regular contact with your doctor and call them if you are concerned about any of your health conditions. They may be able to provide care over the phone or via teleconference, and face to face care is still available.

If you have any concerns about your support services or carer, please contact your Coordinator or Facilitator.

To find out more about COVID-19 please phone the National Coronavirus Helpline
on 1800 020 080 or go to


Judy Dickson

Executive Manager