Accessing ALARA Services

People with a disability or family members wishing to access ALARA support services can contact the ALARA Intake Officer on 3817 0600 between 8.30am to 4.30pm Monday to Friday (excluding public holidays).

If you are specifically interested in centre based services then you can contact the Centre Coordinator directly at Luke’s Place Ipswich Area on 3817 0600, Luke’s Place Esk (on Tuesday, Thursday and Friday only) on (07) 5424 1242 or Luke’s Place Lockyer (07) 5465 3742.

If you are only interested in attending the Activities program then you can speak directly to the Activities Coordinator on (07) 3817 0616.

Enquiries regarding Host Provider Services can be directed to the Self Directed Support Facilitator on 38170600.

When you speak to the Intake Officer they will ask a number of questions to determine:

• what your needs are
• what supports you are looking for
• if you meet the eligibility criteria for different services (e.g. age, disability, geographical area).
• whether you have accessed the DS service pathway process for DS funded services only)

If you do not meet the eligibility criteria the Intake Officer will offer suggestions of other services that may be suitable and with your consent can make a referral to an organisation/s on your behalf. The Intake Officer will also explain the circumstances under which you can reapply for ALARA services (e.g. you move into the area where ALARA provides a service). An individual, their guardian or nominated representative may appeal a decision regarding eligibility for ALARA services using the complaints process. Information regarding this process will also be provided by the Intake Officer.

Referral and prioritisation for services funded by the Department of Communities - Disability Services is via the DS service pathway. Following their Intake, Needs Assessment and Prioritisation Process referral to ALARA services would be made by a Supports Linker. The ALARA Intake Officer can provide information to assist you to make contact your local DS Service Centre. Alternatively you can ring 1800 177 120 or email disabilityinfo@disability.qld.gov.au